Independent remote technology support
Privacy Policy
Effective date: 15 October 2026
This policy explains how Printer Resolve, an independent remote technology support service based in Kashmir, India, handles information associated with this website and support enquiries. For privacy questions or requests, contact support@printerresolve.com.
Information we receive
Our support form collects your name, email address, selected issue category and message. If you contact us by email, we receive the information and attachments you choose to send. Support correspondence may include device models, error messages and troubleshooting history. If you purchase a service, we may also keep the agreed scope, invoice, payment reference and refund correspondence.
Please do not send passwords, full card numbers, bank credentials, identity documents or sensitive personal information through the enquiry form or email. The website form does not collect payment card details.
How we use information
We use enquiry information to respond to you, understand the technical issue, arrange and provide requested assistance, maintain service records, handle billing or refund questions, and address security or legal obligations. An enquiry does not subscribe you to marketing emails. We do not sell enquiry information.
Providers involved in your request
The website is hosted on Cloudflare Pages. Formspree receives the information submitted through the support form and forwards it to our designated business email inbox. These providers process information needed to host the site, deliver messages and protect their services. Technical data can include IP addresses, browser details, timestamps and security logs.
See the Cloudflare privacy policy, Formspree privacy policy and Zoho privacy policy. Their services may process information in India, the United States or other countries where they operate. Information may also be disclosed where required by law or necessary to handle a legitimate legal claim.
Cookies and website analytics
We have integrated Google AdSense code on our website as part of applying to display advertising. If advertising is enabled, Google and its partners may use cookies, similar technologies, device information and other data to deliver, measure and, where permitted, personalize ads. Whether ads are currently being served may depend on Google's approval and our configuration. You can learn how Google uses information from sites that use its services at Google's partner-sites information page and review Google's advertising technology information. Where required, we will provide consent choices before enabling advertising technologies that require consent. The enquiry form does not require a website account. Our hosting and form providers may process technical information for delivery and security under their own policies. We will update this notice if our use of advertising or analytics changes.
Remote assistance
Submitting the form does not grant remote access to your device. If a remote session is appropriate, the tool, access requested and any additional data handling must be explained before you approve the session. Close unrelated private documents and remain present during the session. You may end remote access at any time.
Retention and security
We retain information only as long as reasonably needed to respond to an enquiry, provide the requested service, maintain required records or resolve a dispute. Relevant tax, accounting or legal requirements may require some records to be retained longer. Retention also depends on the service providers involved; deletion from active records may not immediately remove provider backups or security logs.
We use reasonable care to protect support information. No internet transmission or storage system can be guaranteed completely secure.
Your requests and choices
You can ask to access, correct or delete your enquiry information, or ask us to stop using it for optional purposes, by emailing support@printerresolve.com with the subject “Privacy request.” Please use the email address associated with your enquiry where possible. We may need proportionate information to verify your request. We will explain any information that must be retained and handle requests in accordance with applicable law.
You may choose not to submit information, although we may then be unable to respond or provide assistance. A parent or guardian should contact us on behalf of a child who needs support.
Updates and concerns
Changes will be posted on this page with an updated date. Contact us at the address above if you have a privacy concern. This policy does not limit rights available under applicable law.