Independent remote technology support
Cancellation & Refund Policy
Effective date: 15 October 2026
This policy applies to payments made to Printer Resolve for remote support. Submitting our enquiry form does not itself create a charge. Contact support@printerresolve.com to cancel, request a refund or raise a service concern.
Before work starts
If you cancel before the agreed support work begins, you are entitled to a full refund of any advance service payment. If we cancel or cannot provide the agreed service before work begins, we will also refund that payment in full.
After work starts
You may ask to stop a session. We will review the agreed scope and the work already delivered, explain any amount charged for that work, and refund prepaid work that has not been delivered. Charges for completed work must be consistent with the price and scope you approved.
If we fail to provide an agreed service, or the service is materially deficient, you may request a remedy or refund. Any assessment will respect your rights under applicable law; this policy does not impose a blanket “no refunds” rule.
If the technical issue remains unresolved
Before paid work starts, we will explain whether the fee is for troubleshooting or for a specific result. Where the agreed fee depends on achieving a particular result and that result is not delivered, the corresponding payment will be refunded. Where you agreed to pay for a troubleshooting session, the work delivered and any service deficiency will be considered when reviewing your request.
Ongoing support
Any ongoing service must have separately agreed billing and cancellation terms before enrolment. You can request cancellation by email. We will confirm the effective date, any future charges being stopped and any refund due for prepaid service that will not be delivered. An enquiry alone never enrolls you in recurring billing.
How to request cancellation or a refund
Email support@printerresolve.com with the subject “Cancellation” or “Refund request.” Include your name, the email used for the service, service date, payment reference if available and a brief explanation. Do not send card numbers or bank passwords. You can also use our support form.
Review and payment timing
We aim to acknowledge your request within 48 hours and resolve it within one month, or sooner where required by law. Once a refund is approved, we will initiate it within seven business days, normally to the original payment method. Your bank or payment provider controls when the credit appears. If the original method cannot accept the refund, we will agree an appropriate alternative with you.
Business days mean Monday to Friday, excluding public holidays at our operating location in India. We will explain the outcome and any calculation of a partial refund. If you disagree, reply to the same email so we can review the concern. This process does not restrict your statutory rights or access to consumer remedies.